Service Catalog
This document is the single source of truth for our services. It defines what we offer, what we explicitly do not offer, and how engagements are structured.
Purpose
The Service Catalog exists to:
- Provide definitive answers about our service scope
- Enable consistent, accurate client communication
- Prevent scope creep and misaligned expectations
- Serve as reference material during sales and delivery
How to Use This Catalog
- Know it thoroughly — Every employee should be familiar with the full contents
- Reference during conversations — Use it to confirm scope during client discussions
- Quote directly — Sections like Non-Offerings are written to be quoted verbatim
- Update when needed — If something is unclear or missing, flag it for revision
Contents
Operating Philosophy
Our fundamental approach to consulting and client relationships.
Services Offered
Detailed descriptions of each service, including scope and responsibilities.
Platforms
Guidance on the software categories and platforms we work with.
Non-Offerings
Explicit list of what we do not provide — designed to be quoted directly.
Pricing Models
How we structure and price engagements.
Client Ownership
Responsibilities and ownership that remain with clients.
Training & Enablement
Our training and knowledge transfer offerings.
Key Principles
These principles underlie everything in this catalog:
- Enable, not control — Clients retain ownership and autonomy
- Open-source — No proprietary software
- Sustainability over features — Long-term maintainability matters more than short-term capability
- Clarity over flexibility — Clear boundaries serve everyone better than vague accommodations
- Advisor, not operator — We guide; clients execute and maintain